Weekends Only Return Policy
We want you to love your new furniture and mattresses! But sometimes things just don’t work out as planned, so we designed our return policy to make returns and exchanges simple and convenient for you.
- We accept returns and exchanges on eligible items within 7 days of receiving your purchase.
- All items, including products purchased online, must be returned to a store location to be processed.
- All returns and exchanges are subject to a 10% restocking fee, not to exceed $49.
Extended Holiday Return Policy
For gift purchases made between Thanksgiving Day and Christmas Day, we are extending our 7-Day Return policy. You may return an item purchased as a gift though January 1 without any restocking fee, because sometimes gifts just don’t work out like we hoped!
What's Covered by Our 7-day Return Policy?
- Merchandise that you are not satisfied with, does not fit your space or meet your preference (see exclusions below)
- Unopened Ready to Assemble items that come flat packed in a box
- Products with damage concealed by packaging will either be serviced or exchanged at no extra charge (delivery fees may apply). If you take a product home or receive delivery with damage, just contact our Quality Care Center by e-mail (email@example.com) or phone (314-737-4062) within 7 days.
o If the damaged product cannot be repaired or exchanged for the same item, you have two options:
- Select a replacement product and pay or receive a refund for any price difference
- Receive a full refund
What's Not Covered by Our Return Policy?
- Scratch & Dent merchandise
- Bedding accessories, including adjustable/power bases, bed frames, mattress protectors, and pillows
- Opened Ready to Assemble flat-pack boxes.
- Opened rug pads
- Merchandise damaged by misuse or improper assembly after you have taken possession of the product
- Mattresses (see below)
Not loving your new mattress? No problem! Contact our Quality Care Center within 60 nights of your purchase to schedule a one-time reselection or to return your mattress. For more information and details, check out our 60 Nights Comfort Guarantee.