Weekends Only Return Policy

To keep offering our customers the best prices on furniture and mattresses, Weekends Only has a limited return policy. Product, even if purchased through our website, must be returned to a store location to be processed. All returns and exchanges are subject to restocking and/or redelivery fees.

Returning Product

If you wish to return your delivered product within 7 days of purchase, please call our Quality Care Center at (855) 803-5888. They will give you the following options:

  1. Return the product to any store at our pickup dock during normal business hours
  2. Schedule a delivery pickup with normal delivery fees

What Our Return Policy Covers

If you aren't satisfied with your furniture purchase and the product is not damaged, we will accept a return on eligible items within 7 days of purchase with a pick up or delivery receipt. (*See Rug Exclusion below.) This would include, but may not be limited to, merchandise that does not fit, customer preference, rugs*, and floor models that are in the same condition as when they were purchased. All returns are subject to a 10% restocking fee (with a maximum fee of $49).

For more information on mattress returns, check out our 60 Nights Guarantee page.

*Rug Exclusion: Rugs must be returned to a store on the following Weekends Only business day the day after purchase. If the purchase is made on a Friday, the rug must be returned by 9 p.m. Saturday. If the purchase is made on a Saturday, the rug must be returned by 8 p.m. Sunday. If the purchase is made on a Sunday, the rug must be returned by 9 p.m. the following Friday.

Merchandise Exclusions

The following list of products cannot be returned:

  • Accessories including (but not limited to) lamps, wall art, vases, and other small pieces
  • Bedding Accessories including (but not limited to) adjustable/power bases, bed frames, sheets, mattress protectors, and pillows
  • Clearance merchandise
  • Ready to Assemble (RTA) product, including Sauder® and Bush® products like desks, entertainment centers, and tables. RTA products come in flat boxes and are ready to assemble by the customer.
  • Merchandise damaged by misuse after customer has taken possession of the product
  • Other merchandise as determined ineligible by Weekends Only

Some exclusions apply. Contact our Quality Care Center for more details.

  • (855) 803-5888
  • CustomerService@weekendsonly.com

Rescheduling or Cancelling Deliveries – St. Louis Market

Orders requested to be rescheduled or cancelled before 6 a.m. on the day of a customer’s scheduled delivery date are not subject to the 10% restocking fee.

Orders rescheduled or cancelled after 6 a.m. on the day of a customer’s scheduled delivery date are subject to a 10% restocking fee, not exceeding $49. Delivery fees will not be refunded, and a new delivery fee will apply for any reschedules or exchanges.

To avoid these fees, please request to reschedule or cancel your delivery service before 6 a.m. on the day of your scheduled delivery. You can reschedule or cancel your delivery by calling our delivery service 24 hours a day at (314) 447-1592. If there is no answer, please leave a message with your name, order number, contact number, and mention that you need to reschedule or cancel your delivery.

Rescheduling or Cancelling Deliveries – Indianapolis Market

Indiana delivery trucks are loaded at 6 a.m. in St. Louis, MO the day before your delivery. It is important for customers to understand that delivery windows are not scheduled until after the 6 a.m. cut-off. Customers must be available for the entirety of their scheduled delivery day to avoid any re-delivery or cancellation fees. Please know that delivery windows can range from 8:00 a.m. until 9:00 p.m. local time.

Orders rescheduled or cancelled before 6 a.m. the day before a customer’s scheduled delivery date are not subject to the 10% restocking fee.

Orders rescheduled or cancelled after 6 a.m. the day before a customer’s scheduled delivery date are subject to a 10% restocking fee, not exceeding $49. Delivery fees will not be refunded, and a new delivery fee will apply for any re-deliveries or exchanges.

To avoid these fees, please request to reschedule or cancel your delivery service before 6 a.m. the day before your scheduled delivery. You can reschedule or cancel your delivery by calling our delivery service 24 hours a day at (240) 278-3489. If there is no answer, please leave a message with your name, order number, contact number, and mention that you need to reschedule or cancel your delivery.

Damaged Products

Products with damage concealed by packaging will either be serviced or exchanged at no extra charge if claim is initiated within 7 days after the customer takes possession of the item. If the damaged product cannot be repaired or exchanged for the same item, the customer has the option to select a replacement product (and pay or receive a refund for any price difference) or receive a full refund.

Weekends Only Return Policy

We want you to love your new furniture and mattresses! But sometimes things just don’t work out as planned, so we designed our return policy to make returns and exchanges simple and convenient for you.

  • We accept returns and exchanges on eligible items within 7 days of receiving your purchase.
  • All items, including products purchased online, must be returned to a store location to be processed.
  • All returns and exchanges are subject to a 10% restocking fee, not to exceed $49.

What's Covered by Our 7-day Return Policy?

  • Merchandise that you are not satisfied with, does not fit your space, or meet your preference (see exclusions below)
  • Unopened Ready to Assemble items, including Sauder® and Bush® products that come flat packed in a box

What's Not Covered by Our Return Policy?

  • Clearance merchandise
  • Bedding accessories, including adjustable/power bases, bed frames, sheets, mattress protectors, and pillows
  • Opened Ready to Assemble flat-pack boxes, like Sauder® and Bush® products
  • Opened rug pads
  • Merchandise damaged by misuse or improper assembly after you have taken possession of the product
  • Mattresses (see below)

Mattresses

Not loving your new mattress? No problem! Contact our Quality Care Center within 60 nights of your purchase to schedule a one-time reselection or to return your mattress. For more information and details, check out our 60 Nights Comfort Guarantee.

Damaged Products

Products with damage concealed by packaging will either be serviced or exchanged at no extra charge (delivery fees may apply). If you take a product home or receive a delivery with damage, just contact our Quality Care Center by e-mail or phone (855-803-5888) within 7-days.

If the damaged product cannot be repaired or exchanged for the same item, you have two options:

  • Select a replacement product and pay or receive a refund for any price difference
  • Receive a full refund

How Do I Start a Return or Exchange?

If you wish to return or exchange your product, please call our Quality Care Center at (855) 803-5888, E-mail us at CustomerService@weekendsonly.com, or visit any of our store locations.

We will give you two options:

  • Return the product to any store at our pick-up dock during normal business hours
  • Schedule a delivery pick-up or exchange with normal delivery fees

Protect Your Furniture

Want even more protection? Accidents happen and the manufacturer’s warranty is limited. For just a fraction of what you paid for your furniture, you can protect it for up to 5 years! Learn more about our Furniture Protection Plan.

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