Weekends Only FAQs

Please check our Hours & Locations page.

Please check our Return Policy page.

Please contact our Quality Care Center on our Contact Us page, by phone, or by email.

• CustomerService@weekendsonly.com
• (855) 803-5888

• Mon - Thurs: 8:00 am - 6:00 pm CT
• Fri - Sun: 9:00 am - 6:00 pm CT

Please Contact Us to request a receipt, and we will email one to you.

If you are picking up your purchase in store, you can stop by the Customer Service desk, where the customer service team can check your ID and print a new receipt for you before you head to the pick up dock. If you are picking up at the St. Louis Distribution Center, we can email you a receipt, and you will need to show your ID with the receipt when picking up.

We provide many product details like color, size, and material on each product's web page. On the weekends, our trained, non-commission sales staff in our stores would be happy to help answer your questions. You can also Contact Us with your questions.

We only sell products online that are in stock at our Distribution Center. We don't sell small accessories, wall art, or lamps online because we don't keep stock in the Distribution Center.

If you see an item online that you love, be sure to check its availability in stores!

No. All of our products are already marked down to the lowest possible prices, so we offer no additional discounts. Every customer gets our best price every day.

You can buy Weekends Only gift cards in-store or online from $25 up to $500. Gift cards never expire. Gift cards can only be redeemed in-store and can't be redeemed online. Online redemption is coming soon!

For your protection from fraud, we do not take orders over the phone. You can order online right now or shop in store this weekend!

For in store and online orders, we deliver to the St. Louis and Indianapolis metropolitan and surrounding areas. Click to see if we deliver to you and our delivery pricing.

Yes, you always have the option to pick up your order free of charge at our stores during normal store hours. When you place your order in store or online, you can select which location is best for you. On the day of your pick up, drive to the pick up area with your photo ID ready, and we will load up your vehicle. (Signs outside the store will point you to the pick up area.)

If the items you purchase are available immediately at the store where you made the purchase, you can pick up the same day. More often, the product you purchase will be coming from our central warehouse and will typically be available at the store for pick up the day after you make your purchase.

Use our Delivery Tracker to check your time window the day before your scheduled delivery and to track your delivery the day of delivery.

Please see our Delivery Page for a detailed list of what our delivery team will and will not assemble.

Because it saves you money! If our delivery teams assembled every product for every customer, they would not be able to deliver as much product each day, which would increase the price of each delivery. You save by assembling your new furniture yourself!

To keep our delivery prices low, our delivery team routes their deliveries to use as few miles and as little gas as possible each day. Delivery time windows are given based on the number of deliveries and the location of each delivery for the day. We do not take customer requests for delivery times.

If you miss your delivery and would like your items delivered at another time, you will be responsible for a $50 re-delivery fee. If you choose to pick up your items after missing your time frame, your original delivery fee will not be refunded.

Weekends Only does not pick up and dispose of your old furniture with one exception: If you purchase a mattress set and have it delivered, our delivery service will haul away your old set for you free of charge, provided that your old set is not ripped, stained, or torn.

For all other disposal needs, please contact your trash hauler or a charity in your area. We suggest donating to St. Vincent de Paul Thrift Stores. You can contact St. Vincent at (314) 881-6006 in St. Louis or (317) 687-1006 in Indianapolis.

Didn't find what you were looking for in this FAQs section? Check out our Delivery Page for more information.

1. In store and online: Debit and credit cards, including Visa, MasterCard, Discover, and American Express, as well as Progressive lease to own.
2. In store only: Cash, personal check, in-store financing, and Weekends Only gift cards
3. Online only. PayPal Credit is a payment option that can be used at checkout online. Click here see PayPal Credit terms.

Yes. Progressive Leasing is an excellent lease to own payment option that you can apply for online shopping or apply for in-store shopping. Learn more about Progressive’s lease to own program.

If you are applying for Wells Fargo financing, you do not need to bring anything other than a photo ID with you to apply. If you are applying for Progressive Leasing, you must be 18 years or older, have a valid Social Security Number or ITIN, routing and account numbers for an open and active checking account, and a credit or debit card.

We do not offer layaway. You must pay for items in full at the time of your order, either with one of our financing options or another method of payment.

Didn't find what you were looking for in this FAQs section? Check out our Financing page for more information.

There are a variety of reasons why an online credit card transaction might get declined, but the three most common are:

1. Billing Address Doesn't Match: By far the most common cause of unexpected declined transactions, it can also be the most confusing. The error can be very subtle: if the Billing Address isn't entered exactly the same as the address on file with your credit card account, it will be detected as a mismatch by the Address Verification System (AVS) and the transaction will be declined as a result. If you suspect that this might be the reason your transaction was declined, take a moment to review the address you have on file with your credit card account and make sure to enter it exactly the same during checkout.
2. Incorrect CVV/Security Code: The CVV code (also known as the Security Code) is a 3 or 4-digit number typically imprinted on the back of the card. When the CVV code is entered incorrectly, it will immediately cause the transaction to be declined in order to prevent fraudulent purchases.
3. Account-Specific Reasons: This can include everything from overdue payments and credit limits to fraud holds and other preventative safeguards specific to your card or account. If you're confident that you've correctly entered all of your Billing Information, then you should contact the issuing bank directly to learn why your transaction was declined.

First, check the trash, between couch cushions, and under chairs. Were they thrown away or are they hiding in the furniture? If you still can't find them, please Contact Us and describe what you're missing. We can either hunt down a replacement or come up with another solution.

Measuring your space and your furniture before you buy is very important. To avoid problems, check out our Furniture Measuring Guide. If you get your furniture home and it doesn't fit, please Contact Us so we can help you understand your options.

Some manufacturers have really good hiding spots for these items. Here are a few spots you can check:

• Any consoles, compartments, or storage pockets
• Between and underneath the back and seat cushions
• Underneath the item for zippered compartments

If you've searched everywhere, Contact Us and describe what you're missing. We can either hunt down a replacement or come up with another solution.

If it's power reclining, double check that all cords are connected and plugged into the wall. If it's not power reclining, double check that there's not a strap underneath the item that is keeping it from reclining. If there is a strap, cut it off with scissors.

If your reclining seating still isn't working, Contact Us so we can help you understand your options

When building your chairs, here's a little trick that might help. Hand-tighten the screws so they're still somewhat loose, but make sure the chair is still sturdy enough to sit on. (If the chair is already built, loosen the screws a bit.) Sit on the chair on an even floor, then tighten the screws as needed.

Every Sauder piece is backed by a 5-year factory warranty. If you're missing pieces or have broken pieces, call Sauder at 1-800-523-3987 (Monday - Friday 9 a.m. - 5:30 p.m.) or go to Sauder.com to order replacement parts. Their customer service team usually sends parts within 2 business days.

While we're happy to exchange damaged or defective products, we aren't responsible for transportation costs for exchanges. If you originally picked up the items, you must pick up the exchange items in store or pay the delivery fee for the exchange.

Didn't find what you were looking for in this FAQs section? Contact us to let us know about the problem.

To extend the life of your furniture, Weekends Only offers the Safeware Furniture Protection Plan. This plan covers accidental damage to your furniture for up to 5 years including all stains, pet damage, and defects. Plans range from $39 up to $299 depending on the price of your furniture.

For claims with Safeware (purchases made after April 15, 2015), you can access the claims portal or call 1-800-800-1492. See instructions for how to file a claim. for more information.

For claims with Guardsman (purchases made before April 15, 2015), call 1-800-253-3957.

Every Sauder piece is backed by a 5-year factory warranty. If you're missing pieces or have broken pieces, call Sauder at 1-800-523-3987 (Monday - Friday 9 a.m. - 5:30 p.m.) or go to Sauder.com to order replacement parts. Their customer service team usually sends parts within 2 business days.

If the items have not been picked up or delivered, we can still add the Protection Plan to your purchase. Either stop by a store to talk with our team or give us a call at 855-803-5888 so we can process that for you.

Protection Plans are not available for items that have already been delivered or picked up.

We are happy to send a technician out to your home, but you would be responsible for the cost of the technician's visit. If the manufacturer charges us for any parts, you would also be responsible for this cost.

Outside of the first year, Guardsman/Safeware should handle all claims for damage to furniture that was a result of an accident. If they deem the issue to be a manufacturing defect or normal wear and tear, Weekends Only can send a technician, but it would be billable. Please Contact Us and we'll be happy to help.

Per your contract with Safeware, the new item is not eligible for another Safeware protection plan.

As is typical for warranties and protection plans, transportation fees are often not covered. Guardsman/Safeware covers the cost of your merchandise and $50 toward a delivery fee if you originally had the product delivered. You will be responsible for the remainder of this fee. If you originally picked up the item from us, you will be responsible for the transportation.

Unfortunately, no, the protection plan you purchased does not offer full refunds on your product. We get new product in each week, and since reselections are open for 30-60 days, we hope you will be able to find something you like during this timeframe. If you are unable to find product you like and you are nearing the end of your timeframe for a reselection, you do have the option to return your product and we will issue the open credit to a gift card which can be used at a later time.

• Safeware: Yes, your plan is transferable for the "balance of the original extended protection period". Please see your plan documentation for more information. The plan is not renewable, however.
• Guardsman: This plan is not transferrable or renewable.

Didn't find what you were looking for in this FAQs section? Check out our Furniture Protection Plan page for more information.

To qualify for coverage under warranty, your mattress must be free of rips, stains, or tears and it must have the law tag attached. Common defects covered include (but aren't limited to) sinking greater than 1.5", significant buckling on the side(s), unusual bumps in the mattress, loud squeaking from foundation, or board breakage on foundation with outside fabric still intact.

If you think your mattress or foundation still qualifies based on the description above, email CustomerService@weekendsonly.com with your name, phone number used at purchase, and order/account number if you have it. We will need several photos to review prior to authorizing a replacement:

• An image of the full mattress without bedding or bedding accessories (sheets, pillows, mattress protectors). Item should appear free of stains, neglect, and/or abuse
• An up-close image of the law tag attached to the item showing the item number that was purchased from Weekends Only
• If the mattress is sinking, an image with a broom handle or similar object placed across the mattress to show how deep the body impressions are

You are new to your mattress, and your mattress is new to you. It typically takes 3-4 weeks to break in a brand new mattress, and any time you sleep on a new mattress, your body must adjust as well. If you are still uncomfortable after 30 days of sleeping on your mattress, Contact Us. We cannot make any exceptions to authorize a return or exchange before you have tries your mattress for 30 days.

When you are approved for a mattress reselection due to a manufacturer defect, you can use the full amount of the funds you originally paid to use toward the purchase of your new mattress. If you choose a more expensive mattress, you pay the difference. Choose a less expensive mattress, and we will refund the difference. Please note, transportation and delivery fees are not included in your mattress warranty.

Didn't find what you were looking for in this FAQs section? Check out our 60-Nights Comfort Guarantee page for more information.