Weekends Only FAQs

Click on a topic to view questions on that subject.

General Questions

Delivery & Pickup

Payment, Financing, & Lease-to-Own

Product Troubleshooting

Furniture Protection Plans & Manufacturer Warranties

Mattress Returns & Warranties

General Questions

What are your store hours, and where are you located?

Please check our Hours & Locations page.

What is your return policy?

Please check our Return Policy page.

If I need to change or cancel my order, whom do I contact?

Please contact our Quality Care Center on our Contact Us page, by phone, or by email.

  • CustomerService@weekendsonly.com
  • (314) 737-4062
  • Mon - Thurs: 8:00 am - 6:00 pm CT
  • Fri - Sun: 9:00 am - 6:00 pm CT

I've lost my receipt, but I need to pick up my merchandise. What can I do?

Please Contact Us to request a receipt, and we will email one to you.

If you are picking up your purchase in store, you can stop by the Customer Service desk, where the customer service team can check your ID and print a new receipt for you before you head to the pickup dock. If you are picking up at the St. Louis Distribution Center, we can email you a receipt, and you will need to show your ID with the receipt when picking up.

I have a question about an item that you sell. Where can I get more information?

We provide many product details like color, size, and material on each product's web page. On the weekends, our trained, non-commission sales staff in our stores would be happy to help answer your questions. You can also Contact Us with your questions.

Why are some items on your website available for sale online while others aren't?

We only sell products online that are in stock at our Distribution Center. We don't sell small accessories, wall art, or lamps online because we don't keep stock in the Distribution Center.

If you see an item online that you love, be sure to check its availability in stores!

Do you offer any special discounts like military, senior, or bulk purchase discounts?

No. All of our products are already marked down to the lowest possible prices, so we offer no additional discounts. Every customer gets our best price every day.

Do you offer gift cards?

You can buy Weekends Only gift cards in-store or online from $25 up to $500. Gift cards never expire.

You can use a Weekends Only gift card as payment in-store and online.

Please note, we are unable to accept Weekends Only gift cards as payment in conjunction with Renovate Financing issued by TD Bank, N.A. or Progressive Leasing lease to own.

Do you take orders over the phone?

For your protection from fraud, we do not take orders over the phone. You can order online right now or shop in store this weekend!

Delivery & Pickups

Where do you deliver? How much does it cost?

For in store and online orders, we deliver to the St. Louis and Indianapolis metropolitan and surrounding areas. Click to see if we deliver to you and our delivery pricing.

Can I come to the store and pick up my order?

Yes, you always have the option to pick up your order free of charge at our stores during normal pickup hours, Fri-Sun, 10am-6pm. When you place your order in store or online, you can select which location is best for you. On the day of your pickup, drive to the pickup area with your photo ID ready, and we will load up your vehicle. (Signs outside the store will point you to the pickup area.)

When I purchase something, can I take it home with me that day?

If the items you purchase are available immediately at the store where you made the purchase, you can pick up the same day. More often, the product you purchase will be coming from our central warehouse and will typically be available at the store for pickup the day after you make your purchase.

How can I track my delivery?

Use our Delivery Tracker to check your time window the day before your scheduled delivery and to track your delivery the day of delivery.

What items will the delivery teams assemble upon delivery?

Please see our Delivery Page for a detailed list of what our delivery team will and will not assemble.

Why doesn't the delivery team assemble everything?

Because it saves you money! If our delivery teams assembled every product for every customer, they would not be able to deliver as much product each day, which would increase the price of each delivery. You save by assembling your new furniture yourself!

Why can't I choose my own time window for delivery?

To keep our delivery prices low, our delivery team routes their deliveries to use as few miles and as little gas as possible each day. Delivery time windows are given based on the number of deliveries and the location of each delivery for the day. We do not take customer requests for delivery times.

What happens if the delivery team arrives, and I'm not there?

If you miss your delivery and would like your items delivered at another time, you will be responsible for a $50 re-delivery fee. If you choose to pick up your items after missing your time frame, your original delivery fee will not be refunded.

Will Weekends Only take care of my old furniture?

Weekends Only does not pick up and dispose of your old furniture with one exception: If you purchase a mattress set and have it delivered, our delivery service will haul away your old set for you free of charge, provided that your old set is not ripped, stained, or torn.

For all other disposal needs, please contact your trash hauler or a charity in your area. We suggest donating to St. Vincent de Paul Thrift Stores. You can contact St. Vincent at (314) 881-6006 in St. Louis or (317) 687-1006 in Indianapolis.

Didn't find what you were looking for in this FAQs section? Check out our Delivery Page for more information.

Payment, Financing, & Lease-to-Own

What forms of payment do you accept?

  1. In store and online: We accept debit and credit cards, including Visa, MasterCard, Discover, and American Express, as well as Renovate Financing issued by TD Bank, N.A., Progressive Leasing lease-to-own and Weekends Only gift cards.
  2. In store only: Cash, personal check
  3. Online only: PayPal Credit is a payment option that can be used at checkout online. Click here see PayPal Credit terms.

Do you offer any financing options for purchasing?

Yes! You can buy now and pay over time with a Renovate Financing account – subject to credit approval. Renovate Financing offers multiple financing options so you can buy furniture & mattresses with convenient monthly payments that fit your budget. Plus, it's a revolving line of credit you can use for future purchases.

Please note, we are unable to accept Weekends Only gift cards as payment in conjunction with Renovate Financing.

Q. Who is the issuer of the Renovate Financing program?

A. The Renovate Financing program is issued and administered by TD Bank, N.A.

Q. Where do I direct questions about the Renovate Financing program?

A. For customer service or help related to Renovate Financing, please call 1-800-252-2551.

Q. Can I manage my Renovate Financing account online?

A. Yes — it's easy and secure. Enroll at www.myonlineaccount.net to go paperless, pay your bill, view your statements, check your remaining promotional balance, and more.

Q. How do I apply for a Renovate Financing account?

A. You can apply online here, or visit one of our stores.

Q. I was approved for a Renovate Financing account. What is my credit limit?

A. Your initial credit limit is shown in the account opening documents that will accompany the card you receive when your account is opened. Your available credit will be shown on your statement. You can also contact TD Bank at 1-800-252-2551.

Q. I was approved for a Renovate Financing account online. Can I use my account online and in a store?

A. Once you’re approved, you can use your Renovate Financing account however you prefer to shop—in-store or online.

Q. How do I know when my first payment is due?

A. TD Bank will mail you a billing statement after you make your first purchase using your Renovate Financing account. The billing statement will include your payment due date.
Your payment due date will be at least 21 days after the statement is sent or made available. You will receive additional account information by mail from TD Bank within 7-10 days of being approved for an account.

Do you have any lease-to-own options for purchasing?

Yes. Progressive Leasing is an excellent lease-to-own payment option that you can apply for online shopping or apply for in-store shopping. Learn more about Progressive Leasing’s lease-to-own program.

Please note, we are unable to accept Weekends Only gift cards as payment in conjunction with Progressive Leasing lease to own.

The advertised service is lease-to-own or a rental- or lease-purchase agreement provided by Prog Leasing, LLC, or its affiliates. Acquiring ownership by leasing costs more than the retailer’s cash price. Leasing available on select items at participating locations only. Not available in MN, NJ, VT, WI, WY.

What do I need to have with me to apply for financing or lease-to-own?

If you are applying for Renovate Financing issued by TD Bank, N.A., you do not need to bring anything other than a photo ID with you to apply. If you are applying for Progressive Leasing, you must be 18 years or older, have a valid Social Security Number or ITIN, routing and account numbers for an open and active checking account, and a credit or debit card.

Can I apply multiple Weekends Only gift cards to the same order?

Yes, you can!

Please note, we are unable to accept Weekends Only gift cards as payment in conjunction with Renovate Financing issued by TD Bank, N.A. or Progressive Leasing lease to own.

Do you offer layaway?

We do not offer layaway. You must pay for items in full at the time of your order, either with one of our financing options or another method of payment.

Didn't find what you were looking for in this FAQs section? Check out our Financing page for more information.

Why is my credit card getting declined?

There are a variety of reasons why an online credit card transaction might get declined, but the three most common are:

  1. Billing Address Doesn't Match: By far the most common cause of unexpected declined transactions, it can also be the most confusing. The error can be very subtle: if the Billing Address isn't entered exactly the same as the address on file with your credit card account, it will be detected as a mismatch by the Address Verification System (AVS) and the transaction will be declined as a result. If you suspect that this might be the reason your transaction was declined, take a moment to review the address you have on file with your credit card account and make sure to enter it exactly the same during checkout.
  2. Incorrect CVV/Security Code: The CVV code (also known as the Security Code) is a 3 or 4-digit number typically imprinted on the back of the card. When the CVV code is entered incorrectly, it will immediately cause the transaction to be declined in order to prevent fraudulent purchases.
  3. Account-Specific Reasons: This can include everything from overdue payments and credit limits to fraud holds and other preventative safeguards specific to your card or account. If you're confident that you've correctly entered all of your Billing Information, then you should contact the issuing bank directly to learn why your transaction was declined.

Product Troubleshooting

I just got my furniture home, and it's missing hardware and/or instructions. What do I do?

First, check the trash, between couch cushions, and under chairs. Were they thrown away or are they hiding in the furniture? If you still can't find them, please Contact Us and describe what you're missing. We can either hunt down a replacement or come up with another solution.

I just got my furniture home, and it doesn't fit. What should I do?

Measuring your space and your furniture before you buy is very important. To avoid problems, check out our Furniture Measuring Guide. If you get your furniture home and it doesn't fit, please Contact Us so we can help you understand your options.

I can't find the legs/power pack to my sofa/chair/sectional. Where are they?

Some manufacturers have really good hiding spots for these items. Here are a few spots you can check:

  • Any consoles, compartments, or storage pockets
  • Between and underneath the back and seat cushions
  • Underneath the item for zippered compartments

If you've searched everywhere, Contact Us and describe what you're missing. We can either hunt down a replacement or come up with another solution.

My new reclining furniture won't recline. What should I do?

If it's power reclining, double check that all cords are connected and plugged into the wall. If it's not power reclining, double check that there's not a strap underneath the item that is keeping it from reclining. If there is a strap, cut it off with scissors.

If your reclining seating still isn't working, Contact Us so we can help you understand your options

I just built the chairs for my dining set, and they are wobbly. What should I do?

When building your chairs, here's a little trick that might help. Hand-tighten the screws so they're still somewhat loose, but make sure the chair is still sturdy enough to sit on. (If the chair is already built, loosen the screws a bit.) Sit on the chair on an even floor, then tighten the screws as needed.

I opened my Sauder product (SKU beginning with 261-), and it is missing pieces/some pieces are broken. What can I do?

Every Sauder piece is backed by a 5-year factory warranty. If you're missing pieces or have broken pieces, call Sauder at 1-800-523-3987 (Monday - Friday 9 a.m. - 5:30 p.m.) or go to Sauder.com to order replacement parts. Their customer service team usually sends parts within 2 business days.

I picked up an item, and it was damaged when I got it home. Will Weekends Only deliver an exchange product free of charge?

While we're happy to exchange damaged or defective products, we aren't responsible for transportation costs for exchanges. If you originally picked up the items, you must pick up the exchange items in store or pay the delivery fee for the exchange.

Didn't find what you were looking for in this FAQs section? Contact us to let us know about the problem.

Furniture Protection Plans & Manufacturer Warranties

What types of Furniture Protection Plan do you offer?

To extend the life of your furniture, Weekends Only offers the Safeware Furniture Protection Plan. This plan covers accidental damage to your furniture for up to 5 years including all stains, pet damage, and defects. Plans range from $39 up to $299 depending on the price of your furniture.

How do I initiate a claim on my Furniture Protection Plan?

For claims with Safeware (purchases made after April 15, 2015), you can access the claims portal or call 1-800-800-1492. See instructions for how to file a claim. for more information.

For claims with Guardsman (purchases made before April 15, 2015), call 1-800-253-3957.

I opened my Sauder product (SKU beginning with 261-), and it is missing pieces/some pieces are broken. What can I do?

Every Sauder piece is backed by a 5-year factory warranty. If you're missing pieces or have broken pieces, call Sauder at 1-800-523-3987 (Monday - Friday 9 a.m. - 5:30 p.m.) or go to Sauder.com to order replacement parts. Their customer service team usually sends parts within 2 business days.

I've already made my purchase, but I want to add the Furniture Protection Plan. Can I do this?

If the items have not been picked up or delivered, we can still add the Protection Plan to your purchase. Either stop by a store to talk with our team or give us a call at 314-737-4062 so we can process that for you.

Protection Plans are not available for items that have already been delivered or picked up.

I didn't buy a Protection Plan when I bought my furniture. Something has broken—can I have a technician from Weekends Only come to my home to repair it?

We are happy to send a technician out to your home, but you would be responsible for the cost of the technician's visit. If the manufacturer charges us for any parts, you would also be responsible for this cost.

Guardsman/Safeware denied my claim on my furniture. Can a technician from Weekends Only come out to repair the item?

Outside of the first year, Guardsman/Safeware should handle all claims for damage to furniture that was a result of an accident. If they deem the issue to be a manufacturing defect or normal wear and tear, Weekends Only can send a technician, but it would be billable. Please Contact Us and we'll be happy to help.

If I get a reselection offer from Safeware, can I buy another protection plan on my reselected item?

Per your contract with Safeware, the new item is not eligible for another Safeware protection plan.

If I'm offered a reselection for my product under the protection plan, does the Guardsman/Safeware plan cover the cost of delivery?

As is typical for warranties and protection plans, transportation fees are often not covered. Guardsman/Safeware covers the cost of your merchandise and $50 toward a delivery fee if you originally had the product delivered. You will be responsible for the remainder of this fee. If you originally picked up the item from us, you will be responsible for the transportation.

I was given a reselection on my furniture from Weekends Only/Safeware/Guardsman due to irreparable damage, but I can't find anything I like. Can I get a refund instead?

Unfortunately, no, the protection plan you purchased does not offer full refunds on your product. We get new product in each week, and since reselections are open for 30-60 days, we hope you will be able to find something you like during this timeframe. If you are unable to find product you like and you are nearing the end of your timeframe for a reselection, you do have the option to return your product and we will issue the open credit to a gift card which can be used at a later time.

Is my Guardsman/Safeware protection plan transferable?

  • Safeware: Yes, your plan is transferable for the "balance of the original extended protection period". Please see your plan documentation for more information. The plan is not renewable, however.
  • Guardsman: This plan is not transferrable or renewable.

Didn't find what you were looking for in this FAQs section? Check out our Furniture Protection Plan page for more information.

Mattress Returns & Warranties

Does my mattress/foundation qualify for an exchange or replacement under warranty?

To qualify for coverage under warranty, your mattress must be free of rips, stains, or tears and it must have the law tag attached. Common defects covered include (but aren't limited to) sinking greater than 1.5", significant buckling on the side(s), unusual bumps in the mattress, loud squeaking from foundation, or board breakage on foundation with outside fabric still intact.

How do I submit a mattress warranty claim with Weekends Only?

If you think your mattress or foundation still qualifies based on the description above, email CustomerService@weekendsonly.com with your name, phone number used at purchase, and order/account number if you have it. We will need several photos to review prior to authorizing a replacement:

  • An image of the full mattress without bedding or bedding accessories (sheets, pillows, mattress protectors). Item should appear free of stains, neglect, and/or abuse
  • An up-close image of the law tag attached to the item showing the item number that was purchased from Weekends Only
  • If the mattress is sinking, an image with a broom handle or similar object placed across the mattress to show how deep the body impressions are

Why do I have to wait 30 days for the Comfort Guarantee to go into effect?

You are new to your mattress, and your mattress is new to you. It typically takes 3-4 weeks to break in a brand new mattress, and any time you sleep on a new mattress, your body must adjust as well. If you are still uncomfortable after 30 days of sleeping on your mattress, Contact Us. We cannot make any exceptions to authorize a return or exchange before you have tries your mattress for 30 days.

If I'm approved for a mattress warranty exchange but don't use all of my funds, can I get cash back? What if I select a more expensive mattress?

When you are approved for a mattress reselection due to a manufacturer defect, you can use the full amount of the funds you originally paid to use toward the purchase of your new mattress. If you choose a more expensive mattress, you pay the difference. Choose a less expensive mattress, and we will refund the difference. Please note, transportation and delivery fees are not included in your mattress warranty.

Didn't find what you were looking for in this FAQs section? Check out our 60-Nights Comfort Guarantee page for more information.