Track Your Delivery
Beginning the day before your scheduled delivery, you can enter your phone number into the Delivery Tracker.
9 a.m. the Day Before Delivery: While we’re busy getting your furniture ready for delivery, you can check your scheduled time window, review your order, and confirm your address.
Day of Delivery: Get excited! Your new items are coming, and you can track them right to your doorstep.
Delivery Pricing, Maps, & Schedules
Weekends Only delivers in the St. Louis and Indianapolis metropolitan and surrounding areas. Pricing and availability varies by product and location.
- Take advantage of our flat-rate pricing. You pay the same low price whether you buy 1 item or furnish your entire home!
- Each market/region is separated into Delivery Zones, each with designated pricing and delivery schedules
- Mattress only* orders are delivered at a discounted rate
|Delivery Zone||Mattress-Only Order||Non-Mattress Order|
*Mattress-Only orders include only mattresses, foundations/box springs, bed frames, adjustable bases, and/or mattress protectors
**Deliveries to the state of Indiana are subject to delivery tax
Select your market below to view the full Delivery Zone Map.
St. Louisclick to expand
Indianapolisclick to expand
Rescheduling or Cancelling Deliveries – St. Louis Market
Orders requested to be rescheduled or cancelled before 6 a.m. on the day of a customer’s scheduled delivery date are not subject to the 10% restocking fee.
Orders rescheduled or cancelled after 6 a.m. on the day of a customer’s scheduled delivery date are subject to a 10% restocking fee. Delivery fees will not be refunded, and a new delivery fee will apply for any reschedules or exchanges.
To avoid these fees, please request to reschedule or cancel your delivery service before 6 a.m. on the day of your scheduled delivery. You can reschedule or cancel your delivery by calling our delivery service 24 hours a day at (314) 447-1592. If there is no answer, please leave a message with your name, order number, contact number, and mention that you need to reschedule or cancel your delivery.
Rescheduling or Cancelling Deliveries – Indianapolis Market
Indiana delivery trucks are loaded at 6 a.m. in St. Louis, MO the day before your delivery. It is important for customers to understand that delivery windows are not scheduled until after the 6 a.m. cut-off. Customers must be available for the entirety of their scheduled delivery day to avoid any re-delivery or cancellation fees. Please know that delivery windows can range from 8:00 a.m. until 9:00 p.m. local time.
Orders rescheduled or cancelled before 6 a.m. the day before a customer’s scheduled delivery date are not subject to the 10% restocking fee.
Orders rescheduled or cancelled after 6 a.m. the day before a customer’s scheduled delivery date are subject to a 10% restocking fee. Delivery fees will NOT be refunded, and a new delivery fee will apply for any re-deliveries or exchanges.
To avoid these fees, please request to reschedule or cancel your delivery service before 6 a.m. the day before your scheduled delivery. You can reschedule or cancel your delivery by calling our delivery service 24 hours a day at (855) 803-5888. If there is no answer, please leave a message with your name, order number, contact number, and mention that you need to reschedule or cancel your delivery.
What to Expect from Our Delivery
You will receive an automated phone call the day before your scheduled delivery (between 9AM & 10AM), at the phone number you provide. During this call you will be given your 3-hour window of delivery.
To ensure your order is delivered as scheduled to your home, you must either answer the phone call or allow a voice mail message to be left. Deliveries not confirmed will be cancelled. Cancelled deliveries will need to be rescheduled by contacting the Quality Care Center at 855-803-5888 .
You will receive a courtesy call on the day of delivery prior to your furniture's arrival. If the driver is running late, you will be called with a revised time of arrival.
Someone 18 years or older must be present when the truck arrives to sign for the delivery or a re-delivery fee will be charged. You can also track the progress of your delivery by using the "Delivery Tracker" tool at the top of this page.
Upon arrival to your home, our delivery team will:
- Assemble beds, not including platform, storage, day/trundle beds, or bunk beds
- Assemble bed frames and adjustable bases
- Haul away your old mattress if it's free of rips, stains, or tears
- Attach mirrors to dressers and hutches to buffets
- Assemble dining tables, not including tables with storage, patio tables, or dining/patio chairs
- Assemble coffee, sofa, and end tables
- Attach legs to sofas, loveseats, and sectionals
Moving Furniture You Already Own
The team will move the furniture you‘re replacing (same type & number of items) to another location on the same level of your home, but only if it can be moved without disassembling furniture or causing damage to your home.
Used bedding haul-away is provided within OSHA regulations. Bedding must be free of rips, stains, or tears or stains and removed in mattress bags. Used mattress sets must have law tags attached in order to be hauled away.
Services We Don't Provide
Your driver team will not:
- Attempt delivery that may cause damage to your home
- Hoist furniture from outside the home through a window
- Hang pictures; hang mirrors on walls; lay rugs that require moving furniture.
- Move furniture from one level of residence to another
- Take away any items other than replaced mattresses or order returns
Standard Service Fees
- Delivery on regularly scheduled days between the hours of 8 a.m. and 9 p.m.
- Delivery to outlying areas occurs only on pre-determined days (see maps above)
Additional Service Fees
- Difficult deliveries (including deliveries above the building's third floor without an elevator and deliveries that can't be accomplished with 2 people): $80/hour, minimum charge 1 hour
- Re-delivery (an order is placed on the truck and then requested to be re-delivered): Standard delivery fees will apply
- Refusal of delivery: No refund of delivery fee + 10% restocking fee
- Pick up Fee (order delivered, refund requested within 7 days): Standard delivery fee + 10% restocking feed
- Deliveries outside of current delivery zones: By quote only