In order to offer our customers the best value in home furnishings while keeping our dedication to low pricing, Weekends Only has a limited return policy. Product, even if purchased through our website, must be returned to a store location to be processed. All returns and exchanges are subject to restocking and/or redelivery fees.
If you wish to return your delivered product within 7 days of receipt please call our Quality Care Center at (855) 803-5888 and consider the following options:
If you are not satisfied with your purchase and the product is not damaged, we will accept a return within 7 days (*See Rug Exclusion Below) of either pick up or delivery receipt, subject to a 10% restocking fee. This would include, but may not be limited to, merchandise that does not fit, customer preference, rugs*, and floor models that are in the same condition as when they were purchased.
*Rug purchases must be returned to a store before store closes on the following Weekends Only business day from day of purchase. For example, if purchase is made on a Sunday, rug must be returned by 9pm the following Friday. If purchase is made on a Friday, rug must be returned by 9pm Saturday. If purchase is made on a Saturday, rug must be returned by 8pm Sunday.
The following list of products cannot be returned:
Orders that are cancelled before 6AM on the day of a customer’s scheduled delivery date are not subject to the 10% restocking fee.
Orders cancelled after 6AM on the day of a customer’s scheduled date are subject to a 10% restocking fee, delivery fees will not be refunded, and a new delivery fee will apply for any exchanges.
In order to avoid these fees in the event that you need to cancel your scheduled delivery, please contact the delivery service before 6AM on the day of your scheduled delivery. You can cancel your delivery by calling our delivery service 24 hours a day at (314) 447-1592. If there is no answer please leave a message with your name, order number and contact number and your need to cancel or reschedule.
Products with damage that is concealed by packaging will either be serviced or exchanged at no extra charge if claim is initiated within 7 days after taking possession. If the damaged product cannot be repaired or exchanged for the same item, the customer has the option to select a replacement product (and pay or receive a refund for any price difference) or receive a full refund.
If you have questions regarding your Furniture Protection Plan or the purchase of a Furniture Protection Plan, please visit our Furniture Protection Plan page or contact our Quality Care Center for more details.