Weekends Only Furniture Outlet FAQs

Weekends Only FAQs

Shopping at Weekends Only


1. Why does your furniture cost less?

2. What are your store hours?

3. What are my payment options?

4. Do you offer gift cards?

5. I lost my gift card. What are my options?

6. Do your gift cards ever expire?

7. What types of Furniture Protection Plans do you offer?

8. How do I initiate a claim on my Furniture Protection Plan?

9. Do you offer financing on furniture purchases?

10. If I purchase something in the store, can I take it home with me that day?

11. Do you have a loyalty club?

12. What is your return policy?

13. Who do I call when the stores are closed?

14. Who should I contact if I'm having problems with my online order?

15. What do I do with my old furniture?

16. Will you assemble my new furniture for me?

17. Where do you deliver to?

18. Can I come to the store and pick up my order?

19. I got my product home but noticed I'm missing a piece. What should I do?

20. I just got my furniture home and it doesn't fit. What should I do?



Website Questions


1. Can I purchase Weekends Only Furniture and Accessories on the web?

2. Can I place an order online and pick it up at the Weekends Only closest to me?

3. Can I purchase all Weekends Only products on this site?

4. What are the delivery costs for an online order?

5. Do you deliver online purchases everywhere?

6. How do I cancel/change an online order?

7. Can I return items from an online order?

8. Can I apply my gift card to online purchases?



Shopping at Weekends Only


1. Why does your furniture cost less?

Since our furniture stores are only open 3 days a week, our costs are lower, so our prices are lower, so you save money. (We don't even turn the lights on till Friday!)

We specialize in opportunity buys: furniture closeouts, stock overruns, and truckload purchases at deep discounted pricing, and we pass these savings on to you.(New shipments weekly!)

No fancy showrooms, no catalogs, no custom orders; just low prices on first-quality merchandise from furniture brands you know. Many items are packed in cartons; you save more by assembling yourself.

2. What are your store hours?

We are only open on Weekends, which for us include Friday, Saturday and Sunday. Friday and Saturday we are open from 10AM to 9PM and on Sunday we are open from 10AM until 8PM. Occasionally we extend our hours so that we can meet our customers’ needs for special events and holidays.

3. What are my payment options?

Weekends Only Payment Options Include:

  1. In-store you can pay via:
    • Cash, debit card, or personal check
    • Credit cards, including: Visa, MasterCard, Discover, and American Express
    • In-store financing
  2. On our website you can pay via:
    • Debit card
    • Credit cards, including: Visa, MasterCard, Discover, and American Express
4. Do you offer gift cards?

Weekends Only offers gift cards for purchase in store only. They may be purchased at any store for any dollar amount.

5. I lost my gift card. What are my options?

Weekends Only will re-issue the gift card to the purchaser with the remaining balance. A valid ID is required.

6. Do your gift cards ever expire?

Weekends Only gift cards never expire.

7. What types of Furniture Protection Plans do you offer?

In order to extend the protection of your furniture for five full years, Weekends Only offers the peace of mind of a 5-Year Protection Plan that can be purchased for as low as $49. Prices vary. Click for details of the Elite Furniture Protection Plan and the products that are covered. A separate Outdoor Protection Plan is offered for Patio Furniture, keeping your patio dining sets and seating looking new for up to 5 years!

8. How do I initiate a claim on my Furniture Protection Plan?

Within 5 days of a stain or damage, call Guardsman, your furniture protection plan provider, at 1-800-253-3957.

9. Do you offer financing on furniture purchases?

Yes, we offer multiple financing options. You can learn more about them here.

10. If I puchase something in the store, can I take it home with me that day?

If the items you purchase are available immediately at the store where you made the purchase, we’ll gladly pull your order for you while you drive around to the store’s pick up area, so you can have it NOW.

11. Do you have a loyalty club?

Our Loyalty Club is called the Insider’s Club. By signing up you will receive weekly emails with announcements of special events, items that just arrived, and special deals BEFORE the stores open on Friday.

12. What is your return policy?

To continue to be able to offer our customers the best value in furnishings for their home while keeping our every week low pricing, Weekends Only has a limited return policy. With this policy, we strive to satisfy all of our customers, be fair, and continue to offer the very best in value. Click here to read our Return Policy.

13. Who do I call when the stores are closed?

You can contact our Customer Care Center at the following number:

(855) 803-5888

or by email:

customerservice@weekendsonly.com

and someone will be happy to help! Our Customer Care Center Hours are:

  • Mon – Thurs. 8:00 am – 6:00 pm
  • Fri & Sat – 8:00 am – 9:00 pm
  • Sun – 8:00 am – 8:00 pm
14. Who should I contact if I'm having problems with my online order?

If you’re having issues placing or updating an online order, please contact our Customer Care Center at

(855) 803-5888

or by email:

customerservice@weekendsonly.com

They will be happy to assist you with next steps.

15.  What do I do with my old furniture?

Weekends Only does not pick up and dispose of your old furniture with this exception:

  • If you purchase a mattress set and have it delivered, our delivery service will haul away one old set for you free of charge, provided that your old set is not soiled.
  • For all other disposal needs, you may contact your trash hauler or a charity in your area. If you do not have a charity to call, you may try St. Vincent de Paul Thrift Stores at (314) 881-6006.
16. Will you assemble my new furniture for me?

The delivery driver and assistant will set up the following items for no extra charge:

  • Master beds – this does NOT include platform beds
  • Dining tables  - we will attached 4 legs to your dining top but assembly does not include cross-support set-up
  • Attach hutch to buffet
  • Attach mirror to dresser
  • IMPORTANT: Please note that ready-to-assemble items (e.g., bookcases, wall systems, loft systems, bunk beds and dining chairs) REQUIRE CUSTOMER ASSEMBLY, which saves you money! Click to learn more about our Delivery Commitments.
17. Where do you deliver to?

Click here to see if you are located in our current delivery zone.

18. Can I come to the store and pick-up my order?

Yes, you always have the option to pick up your order at any of our 5 stores our or Distribution Center. When you place your order in store or online you will be asked where you would like to pick up your order. Select the location most convenient for you. On the day of your pick-up, simply drive to the pick-up area, (signs outside the store will point you in the right direction) have your photo ID ready and we’ll be happy to help get your order loaded.

19. I got my purchase home but noticed I'm missing a piece. What should I do?

If you purchased a Sauder® or Busch® please see inside the box for the manufacturer’s contact information. They will work with you to get you the part you need. If you purchased furniture that does not include the manufacturer contact information, please reach out to Weekends Only Customer Care Center and we will work with you to get you the part you need.

20. I just got my furniture home and it doesn't fit. What should I do?

We really stress the importance of measuring before you buy and sincerely hope you don’t run into this issue… it’s no fun! To avoid problems, we encourage you to checkout our Furniture Measuring Guide. If you get your furniture home and it does not fit, please contact our Customer Care Center and they will assist you in understanding your options.



Website Questions


1. Can I purchase Weekends Only Furniture and Accessories on the web?

Yes, most of our products are available for your purchase on our website at no additional fee to you. However some of our furniture and accessories can only be purchased in our stores. The website will indicate which items can be purchased online and which are only available for purchase in our stores.

2. Can I place an order online and pick it up at the Weekends Only closest to me?

Yes, at the time of checkout we will provide you with each of our 5 locations as an option for pick-up. You can then select the one closest to you and we will ensure your order is at this location by the time of your scheduled pick-up.

3. Can I purchase all Weekends Only products on this site?

For many reasons, some of our furniture and accessories will only be available for purchase in our stores. Those items will be clearly identified on the website as "In-store Only" purchases.

4. What are the delivery costs for an online order?

The delivery costs for an order placed online are the same as delivery costs for an in-store purchase. Click here to find the details of our delivery fees.

5. Do you deliver online purchases everywhere?

No, currently we do not offer delivery to all 50 states or outside of the United States. We do offer delivery in the St. Louis Metro and surrounding areas. Please click here to see if you live in our delivery area.

6. How do I cancel/change an online order?

If you need to cancel or change an order it is very important that you reach out to our Customer Care Center to do so instead of attempting to cancel or change within your online account. Reaching out to our Customer Care Center is the quickest, and most efficent way to ensure all changes or cancellations are completed correctly.

7. Can I return items from an online order?

Our return policy is the same for orders placed online as orders purchased in-store. To continue to be able to offer our customers the best value in furnishings for their home while keeping our every week low pricing, Weekends Only has a limited return policy. With this policy, we strive to satisfy all of our customers, be fair, and continue to offer the very best in value. Click here to read our Return Policy.

8. Can I apply my gift card to online purchases?

Gift cards from Weekends Only can only be redeemed in one of our 5 store locations. They cannot be applied to online orders.

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