Weekends Only FAQs
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Delivery & Pickup▼
Payment & Financing▼
Furniture Protection Plans & Manufacturer Warranties▼
Mattress Returns & Warranties▼
What are your store hours and where are you located?
What is your return policy?
If I need to change or cancel my order, who do I contact?
You can contact our Quality Care Center:
- E-mail: email@example.com
- By Phone: (855) 803-5888
- Mon - Thurs: 8:00 am - 6:00 pm CT
- Fri - Sun: 9:00 am - 6:00 pm CT
I've lost my receipt but I need to pick up my merchandise. What can I do?
Please Contact Us to request a receipt and we can email one to you. Also, if you are picking up in store, you can stop by the customer service desk prior to going to the pick-up dock, and the customer service team can check your ID and print a new receipt for you. If you are picking up at the St. Louis Distribution Center, we can email you a receipt and you will need to show your ID with the receipt upon pick up.
I have a question about an item that you sell. Where do I get more information?
First, if you haven't visited that item's web page on our site, we provide many product details like color, size, material, etc. On the weekends, our trained, non-commission sales staff in our stores would be happy to help answer your questions. Also, you can Contact Us with your questions.
Why are some items on your website available for sale online and some aren't?
There are some small accessories, wall art, and lamps that we do not offer for sale online currently. Also, our website allows for the purchase of items that we have in stock in our Distribution Center. If the website does not allow the purchase of an item, this means we only have stock in our stores, which could be either display models or wrapped in the back warehouse of the store.
Do you offer any special discounts, like military/senior discounts or bulk purchase discounts?
All of our products are already marked down to the lowest possible price, and so we offer no additional discounts - every customer gets our best price every day.
Do you offer gift cards?
Weekends Only offers gift cards for purchase in store only for any dollar amount. They never expire.
Do you take orders over the phone?
For your protection from fraud, we do not take orders over the phone. But you can order right now online or in-store this weekend!
Delivery & Pickups
Where do you deliver and how much does it cost?
Can I come to the store and pick-up my order?
Yes, you always have the option to pick up your order free of charge at any of our stores during normal store hours. When you place your order in store or online you can select which location is best for you. On the day of your pick-up, simply drive to the pick-up area, (signs outside the store will point you in the right direction) have your photo ID ready and we'll be happy to help get your order loaded.
When I purchase something, can I take it home with me that day?
If the items you purchase are available immediately at the store where you made the purchase, you can pickup that same day. More often, the product you purchase will be coming from our central warehouse and will typically be available at the store for pickup the day after you made your purchase.
Where is my delivery?
Use our Delivery Tracker to check your time window the day before and to track your delivery the day you are scheduled.
What items do the delivery teams assemble upon delivery?
Why doesn't the delivery team assemble everything?
Simply put, because it saves you money. If our delivery teams were required to assemble everything upon delivery, they would not be able to deliver as much product each day, which would increase the price of each delivery for you. You save by assembling yourself!
Why can't I choose my own time window for delivery?
In order to keep our delivery prices low, our delivery team routes the deliveries each day to use as few miles and gas as possible. For this reason, delivery time windows are given based on the number of deliveries and the location of each delivery for that day. We do not take customer requests for delivery timeframes.
What happens if the delivery team arrives and I'm not there?
If you miss your delivery and would like your items delivered at another time, you will be responsible for a $50 re-delivery fee. If you choose to pick up your items after missing your timeframe, your original delivery fee will not be refunded, as we attempted to deliver your items.
What do I do with my old furniture?
Weekends Only does not pick up and dispose of your old furniture with this exception:
- If you purchase a mattress set and have it delivered, our delivery service will haul away one old set for you free of charge, provided that your old set is not ripped, stained, or torn.
- For all other disposal needs, you may contact your trash hauler or a charity in your area. If you do not have a charity to call, you may try St. Vincent de Paul Thrift Stores at (314) 881-6006 in St. Louis, or (317) 687-1006 in Indianapolis.
Didn't find what you were looking for in this FAQs section? Check out our Delivery Page for more information.
Payment & Financing
What forms of payment do you accept?
- In-store and online: Debit and credit cards, including:Visa, MasterCard, Discover, and American Express
- In-store only: Cash, personal check, in-store financing, and Weekends Only gift cards.
Do you offer any financing options for people with bad credit? Do you offer any financing options that do not require a credit check?
Our financing offer through Progressive does not require a credit check. This financing option gives you 90 days to pay for your items in full with no interest. There is a $49 application fee that will need to be paid in store, and does not apply toward your purchase. Progressive requires the following of applicants:
- Must have an open checking account for at least 6 months – when applying, you will need to bring the routing number to the store
- Must have an open debit/credit card that has been issued through a bank
- Must be employed for at least 6 months
What do I need to bring with me to apply for financing in store?
If you are applying for Wells Fargo financing or GAFCO, you do not need to bring anything other than a photo ID with you to apply. If you are applying for Progressive, you will need to bring your routing number for your checking account with you.
Do you offer layaway?
We do not offer layaway. You must pay for items in full at the time of your order, either with one of our financing options, or other methods of payment (i.e. cash, credit, check, etc.).
Didn't find what you were looking for in this section of the FAQs? For more information, visit our Financing page.
I just got my furniture home and it's missing hardware and/or instructions. What do I do?
- First, check the trash! Were they thrown away?
- Next, please Contact Us and describe what you're missing so we can hunt it down and come up with a solution for you very quickly!
I just got my furniture home and it doesn't fit. What should I do?
We really stress the importance of measuring before you buy and sincerely hope you don't run into this issue…it's no fun! To avoid problems, we encourage you to checkout our Furniture Measuring Guide. If you get your furniture home and it does not fit, please contact our Customer Care Center and they will assist you in understanding your options.
I can't find the legs/power pack to my sofa/chair/sectional! Where are they?
- Some manufacturers have really good hiding spots for these items! Here's where you can check:
If you've searched everywhere, Contact Us and describe what you're missing so we can hunt it down and come up with a solution for you very quickly!
- If the item has a console/compartment, check there
- Check in between/under the back and seat cushions
- Check under the item. Sometimes there's a zippered compartment underneath.
My new reclining furniture won't recline. What should I do?
- If it's power, ensure all cords are connected and plugged into the wall
- If it's non-power, ensure there's not a strap underneath the item that is keeping it from reclining. If there is a strap, cut it off with scissors.
I just built the chairs for my dining set and they are wobbly. What should I do?
When building your chairs, here's a little trick that might help. Hand-tighten the screws so they're still somewhat loose (if the chair is built, loosen the screws a bit), but ensure the chair is still sturdy enough for you to sit on it. Sit on the chair on an even floor, then tighten the screws as needed.
I opened my Sauder product (SKU beginning with 261-) and it is missing pieces/some of the pieces are broken. What can I do?
Every Sauder piece is backed by a 5-year factory warranty. If you are missing pieces or have broken pieces, call Sauder at 1-800-523-3987 (M-F 9-5:30pm) or go to www.sauder.com to order replacement parts. Their customer service is easy to work with and they usually send parts within two business days.
I picked up an item and it was damaged when I got it home. May I receive a free delivery exchange?
While we are happy to exchange out damaged or defective product, we are not responsible for transportation costs for these exchanges. If the items were originally picked up, the exchange would need to be done via pick up in store, or you may pay the delivery fee to have the exchange done via delivery.
Didn't find what you were looking for in this section of the FAQ's? Don't hesitate to Contact Us and describe your problem. We have customer service representatives 7-days a week and we'll jump on your issue quickly.
Furniture Protection Plans & Manufacturer Warranties
What types of Furniture Protection Plans do you offer?
In order to extend the life of your furniture for a full 5 years, Weekends Only offers the peace of mind of the Safeware Furniture Protection Plan. This plan covers accidental damage to your furniture for up to 5 years, including all stains, pet damage, and defects. Plans range from $39 up to $249 depending on the price of your furniture.
How do I initiate a claim on my Furniture Protection Plan?
I opened my Sauder product and it is missing pieces/some of the pieces are broken. What can I do?
Every Sauder piece is backed by a 5-year factory warranty and cannot be returned once it is opened. If you are missing pieces or have broken pieces throughout the 5-years, you can either call Sauder at 1-800-523-3987 (M-F 9-5:30pm) or go to www.sauder.com to order replacement parts. Their customer service is easy to work with and they usually send parts out within a couple days!
I've already made my purchase, but I want to add the Furniture Protection Plan. Can I do this?
If the items have not been picked up or delivered, we can add the protection plan. Either go into a store or give us a call at 855-803-5888 and we can process that for you. If your items are already in your home, you unfortunately may not purchase a protection plan.
I've had my furniture for a little while, but I did not purchase a protection plan on my furniture, and something is broken. Can I have a technician come out to my home to complete the repair?
We are happy to send a technician out to your home, but you would be responsible for the cost of the technician's visit. In addition to this, if the manufacturer charges us for any parts, you would also be responsible for this cost.
Guardsman/Safeware denied my claim on my furniture. Can a technician from Weekends Only come out to repair the item?
Outside of the first year, Guardsman/Safeware should handle all claims for damage to furniture that was a result of an accident. If they deem the issue to be a manufacturing defect or normal wear and tear, Weekends Only can send a technician, but it would be billable. Please Contact Us and we'll be happy to help.
If I get a reselection offer from Safeware, can I buy another protection plan on my reselected item?
Per your contract with Safeware, the new item is not eligible for another Safeware protection plan.
If I'm offered a reselection for my product under the protection plan, does the Guardsman/Safeware plan cover the cost of delivery?
As is typical for warranties and protection plans, transportation fees are often not covered. Guardsman/Safeware covers the cost of your merchandise and $50 toward a delivery fee if you originally had the product delivered. You will be responsible for the remainder of this fee. If you originally picked up the item from us, you will be responsible for the transportation.
I was given a reselection on my furniture from Weekends Only/Safeware/Guardsman due to irreparable damage, but I can't find anything I like. Can I get a refund instead?
Unfortunately, no, the protection plan you purchased does not offer full refunds on your product. We get new product in each week, and since reselections are open for 30-60 days, we hope you will be able to find something you like during this timeframe. If you are unable to find product you like and you are nearing the end of your timeframe for a reselection, you do have the option to return your product and we will issue the open credit to a gift card which can be used at a later time.
Is my Guardsman/Safeware protection plan transferable?
- Safeware: Yes, your plan is transferable for the "balance of the original extended protection period". Please see your plan documentation for more information. The plan is not renewable, however.
- Guardsman: This plan is not transferrable or renewable.
Didn't find what you were looking for in this section of the FAQ's? For more information, visit our Furniture Protection Plan page.
Mattress Returns & Warranties
Does my mattress/foundation qualify for an exchange/replacement under warranty?
To qualify for coverage under warranty, your mattress must be free of rips, stains, or tears and it must have the law tag attached. Common defects covered include, but aren't limited to, sinking greater than 1.5", significant buckling on the side(s), unusual bumps in the mattress, loud squeaking from foundation, or board breakage on foundation with outside fabric still intact.
How do I submit a mattress warranty claim with Weekends Only?
First, please read the Q&A above related to qualification. If you think your mattress/foundation might still qualify, here's what to do:
- E-mail firstname.lastname@example.org with the following information:
- Your name, phone number used at purchase, and order/account number if you have it
- We need several photos to review prior to authorizing a replacement:
- Full image of the mattress without bedding or bedding accessories i.e. sheets, pillows, or protectors. Item should appear stain free and free from any neglect and/or abuse.
- Up-close image of the law tag attached to the item and should reflect the item # that was purchased from Weekends Only.
- If the mattress is sinking, an image with a broom handle or like object to be placed across the mattress to show how deep the body impressions are.
Why do I have to wait 30-days for the mattress Comfort Guarantee to go into effect?
You are new to your mattress and your mattress is new to you. Brand new mattresses typically take 3-4 weeks to break in, and any time you sleep on a new mattress, your body must adjust as well. After 30-days of sleeping on your mattress, if you are still uncomfortable, use our Contact Form or give us a call to let us know. We apologize, but we cannot offer an exception to authorize a return/exchange prior to the 30-days.
If I'm approved for a mattress warranty exchange but don't use all of my funds, can I get cash back? What if I select a more expensive mattress?
When you are approved for a mattress reselection due to a manufacturer defect, you have the full amount of the funds that you originally paid to use toward the purchase of your new mattress. If you choose a new mattress that is less expensive than the original mattress, any leftover funds would be forfeited. If you select a mattress that's more expensive, you would be responsible for paying the difference. Please note, transportation fees are not included in your mattress warranty.
Didn't find what you were looking for in this section of the FAQs? For more information, visit our 60-Nights Comfort Guarantee page.